Service Type is a new survey question this year as well for TUDLA. In-House is number with 55% of the mentions followed by Outsourcing? It seems that the end-users are on one side of the equation or the other with a small number in the middle. This may have to do with the way that TUDLA is asking the question and registering the results, more work in this area needs to be done. Most believe that the majority of customers are using a mix of subscribed to services and self-maintenance. Further complicating this analysis is the fact that Outsourcing seems to be much more prevalent in the small/medium accounts vs. large accounts where a larger proportion of the Service Level agreement appear.
Item
Site Count
Distribution
Outsourcing
2023
37%
Service
Level Agreement
430
8%
In-house
2958
55%
Totals
5411
100%
Graph 2.1 Service Type Market Share
Small and Medium Companies
Large Companies
Item
Site Count
Distribution
Outsourcing
1370
40%
Service Level Agreement
195
6%
In-house
1831
54%
Totals
3396
100%
Item
Site Count
Distribution
Outsourcing
447
28%
Service Level Agreement
222
14%
In-house
921
58%
Totals
1590
100%
Graph 2.2 Service Type Distribution by Company Size
